Returns & Exchanges

At PAWLINA, we do our best to ensure that our product descriptions are as detailed as possible so that you won't encounter any surprises when you receive your order. We want our customers to know exactly what they are purchasing.

Order Cancellation Policy

We pride ourselves on our ability to process orders quickly. Most orders are processed within 12 hours.

If you wish to cancel your order for any reason, please email us at contact@trypawlina.com as soon as possible.

Since the vast majority of in-stock items are processed and/or shipped within 12 hours, it is essential that you contact us during this timeframe so we can attempt to cancel your order before it has been processed and/or shipped.

Unfortunately, once your order has been processed, we are unable to accept cancellation requests.

Incorrect Shipping Address

It is your responsibility to ensure that the shipping address you provide is accurate. If you need to make a change, please contact us as soon as possible.

Address changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information provided by customers. We are also not responsible for orders that are refused or undeliverable due to inaccessible, incomplete, or incorrect addresses.

In such cases, the package may be returned to us, although this is not always guaranteed.

If your order is returned to the sender, we will offer either:

• A refund of your order, minus the shipping costs, or

• A reshipment of your order, depending on your preference.

Please note that you are not eligible for a refund or reshipment until the returned package has been received by the sender.

Return Policy

We accept returns* for any reason! Whether you're not completely satisfied or you've simply changed your mind, we're here to help.

Our return policy allows you to return your products within 14 days of receiving them.

If, for any reason, you are not satisfied with your purchase, simply complete the return form, sign it, and include it with your package. Once you contact our support team, we will provide you with the appropriate return shipping address.