Terms of service

Terms of Use & Privacy Policy

Introduction

Our Personal Data Protection Policy is designed to build a relationship of trust between you and our services by providing a transparent, secure, and positive experience.

This policy enables us to understand your expectations while ensuring that our practices comply with applicable privacy laws and your rights.

At PAWLINA, protecting your personal data and respecting the privacy of our customers (hereinafter referred to as "Your Data") is one of our highest priorities.

To ensure complete transparency regarding your use of the PAWLINA website and any associated applications (collectively referred to as the "Website"), we explain how your personal data is collected, used, stored, and protected. Our goal is to provide services that fully respect your privacy and safeguard your personal information.

We take all reasonable technical and organizational measures necessary to protect your data against unauthorized disclosure, loss, misuse, alteration, or destruction.

Your personal information is retained only for as long as necessary to provide our services and fulfill our legal obligations. You may access, review, or update your personal information at any time through your customer account, where applicable.

We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and any other relevant privacy legislation.

This policy explains:

  • The personal data we collect;

  • Why we process your information;

  • How long we retain your data;

  • Your legal rights regarding your personal information;

  • The security measures we use to protect your data; and

  • How to contact us regarding privacy-related questions.

WHO ARE YOU?

Whenever this Privacy Policy refers to "you", it means anyone who:

  • Purchases products or services from PAWLINA;

  • Creates a customer account;

  • Visits the PAWLINA website without making a purchase; or

  • Browses our website as a visitor.

WHY DO WE PROCESS YOUR PERSONAL DATA?

3.1 When do we collect your personal information?

Your personal information may be collected when you:

  • Browse the PAWLINA website;

  • Accept cookies;

  • Create a customer account;

  • Place an order;

  • Subscribe to our email or SMS newsletters;

  • Contact our customer service team.

Your information allows us to improve your browsing experience, personalize our services, process your orders efficiently, prevent fraud, issue refunds when necessary, and manage customer reviews.

3.2 Browsing the Website

To provide you with the best browsing experience, we process certain information based on your consent, including the use of cookies and similar technologies.

3.3 Processing Your Orders

We process your personal information in order to:

  • Receive and process your orders;

  • Manage customer service requests;

  • Provide after-sales support;

  • Communicate with you regarding your purchases;

  • Process deliveries;

  • Manage returns and refunds;

  • Prevent fraud;

  • Carry out marketing activities where permitted by law.

The legal basis for this processing is the performance of the contract between you and PAWLINA.

Certain processing activities may also be based on:

  • Legal obligations (such as product recalls);

  • Your consent (marketing communications or express checkout options);

  • Our legitimate business interests.

3.4 Installment Payments

For eligible customers, we may process your information to determine whether installment payment options are available.

The legal basis for this processing is the performance of our contract with you.

However, any processing of your payment information remains subject to your consent and the applicable payment provider's privacy policy.

Klarna

If you choose Klarna as your payment method, we may share certain personal information with Klarna, including your contact information and order details, so that Klarna can determine your eligibility for its payment services and tailor those services to your needs.

Your personal information will be processed in accordance with Klarna's own Privacy Policy.

3.5 Customer Reviews

If you leave a review on the PAWLINA website, we process your information to publish and manage customer reviews.

This processing is based on either your consent or our legitimate interest in maintaining transparent customer feedback.

3.6 Payment Collection & Fraud Prevention

Your information is also processed to:

  • Secure payment transactions;

  • Detect fraudulent activity;

  • Prevent chargebacks;

  • Recover unpaid balances where necessary.

These activities are based on both the performance of our contract with you and our legitimate interest in protecting our business against fraud.

3.7 Advertising & Marketing

We use certain personal information to:

  • Improve our advertising campaigns;

  • Better understand customer preferences;

  • Maintain our customer and prospect databases;

  • Conduct marketing analysis;

  • Measure advertising performance;

  • Organize promotional campaigns, contests, and giveaways (excluding gambling activities);

  • Update marketing suppression lists where legally required.

These processing activities are based on either your consent or PAWLINA's legitimate business interests.

WHERE DOES YOUR DATA GO?

Your information is primarily processed internally by PAWLINA.

However, in order to operate our business, some personal information may be shared with trusted service providers, including those responsible for:

  • Payment processing;

  • Banking services;

  • Fraud prevention;

  • Customer service;

  • Order fulfillment;

  • Shipping and logistics;

  • Website hosting;

  • IT development and maintenance;

  • Insurance or warranty services;

  • Customer review management.

Where installment payment options are offered, your information may also be shared with payment institutions, financial partners, customer service providers, and payment processing companies.

Advertising-related information may also be shared with carefully selected advertising partners when necessary to operate marketing campaigns.

PAWLINA never sells your personal information.

DATA RETENTION

PAWLINA retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal obligations.

In general:

  • Prospect information is retained for up to 3 years after your last interaction with us.

  • Customer order information is retained for 5 years after the completion of your order, followed by an additional retention period where required by law.

  • Payment information is retained only for the duration necessary to complete your transaction or for the validity period of the payment method, where legally required.

  • Cookie retention periods are described in the Cookie Policy below.

Once the applicable retention period expires, your personal information is securely deleted or anonymized unless we are legally required to retain it longer.

Your Rights

PAWLINA is committed to respecting your rights regarding your personal information under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

6.1 Right of Access, Correction, and Rectification

You have the right to request access to the personal information we hold about you and to request that any inaccurate or incomplete information be corrected or updated.

6.2 Right to Restrict Processing

You have the right to request that we temporarily restrict the processing of your personal information in certain circumstances, including when:

  • You dispute the accuracy of your personal information while we verify its accuracy.

  • You believe your information has been processed unlawfully but prefer restriction over deletion.

  • We no longer require your personal information, but you need it to establish, exercise, or defend legal claims.

  • You have objected to our processing while we assess whether our legitimate interests override your own.

6.3 Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal information at any time.

Please note that PAWLINA may retain certain information where required by law, including for accounting, tax, fraud prevention, or legal compliance purposes.

6.4 Right to Object to Marketing Communications

You have the right to object at any time to the use of your personal information for direct marketing purposes.

For email marketing, you may unsubscribe by clicking the "Unsubscribe" link included in every marketing email or by contacting us directly.

For SMS marketing, simply reply STOP to any promotional text message to unsubscribe.

You may also contact us at:

contact@trypawlina.com

6.5 Instructions Regarding Your Personal Data After Death

Where permitted by applicable law, you may provide instructions concerning the storage, deletion, or communication of your personal information after your death.

If no such instructions exist, your legal heirs may contact PAWLINA to manage your account or exercise applicable legal rights concerning your personal information.

6.6 Right to Data Portability

You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, request that it be transferred directly to another data controller.

6.7 Right to Withdraw Consent

Whenever processing is based on your consent, you may withdraw that consent at any time.

Please note that withdrawing consent does not affect the lawfulness of any processing carried out before your withdrawal.

6.8 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the competent data protection authority in your country of residence.

You may also contact us directly before filing a complaint so that we have the opportunity to resolve your concerns.

To exercise any of your privacy rights, please contact us at:

contact@trypawlina.com

Please include:

  • Your full name

  • Your email address

  • Your postal address (if applicable)

  • A copy of a valid identification document when required to verify your identity

We will respond to your request within one (1) month, or within the timeframe required by applicable law.

Cookie Policy

7.1 What Are Cookies?

Cookies are small text files placed on your computer, smartphone, or tablet when you visit a website.

They allow websites like PAWLINA to recognize your device during future visits and improve your browsing experience.

Only the website that created the cookie can read or modify its contents.

7.2 Why Does PAWLINA Use Cookies?

PAWLINA uses several categories of cookies.

Some are essential to the operation of the website, while others help improve your experience, personalize content, or measure website performance.

Essential Cookies

Essential cookies are required for the website to function correctly.

They allow you to:

  • Access secure areas of the website;

  • Add products to your shopping cart;

  • Complete purchases;

  • Maintain your login session;

  • Protect your account against fraud.

Without these cookies, certain services may not function properly.

Analytics & Personalization Cookies

These cookies help us:

  • Understand how visitors use our website;

  • Improve navigation;

  • Personalize your shopping experience;

  • Optimize website performance;

  • Recommend products that may interest you.

These cookies are optional and require your consent where applicable.

Advertising Cookies

Advertising cookies help us display advertisements that are more relevant to your interests.

These cookies may:

  • Measure advertising performance;

  • Limit the number of times you see the same advertisement;

  • Personalize promotional offers;

  • Analyze browsing behavior across websites.

Advertising cookies may be placed by PAWLINA, our advertising partners, or third-party advertising networks.

7.2.2 Third-Party Cookies

Some cookies used on our website are placed by trusted third-party service providers.

These providers operate under their own privacy policies, and PAWLINA does not control how they process your personal information.

7.2.3 Social Media Integrations

Our website may include features provided by social media platforms, such as sharing buttons or embedded content.

These services may collect information about your browsing activity, even if you do not actively interact with them, particularly if you are already logged into your social media account.

For more information about how these platforms process your personal information, please consult their respective privacy policies.

Online Advertising

Some advertisements displayed on our website may be provided by third-party advertising networks.

These partners may use cookies to:

  • Measure advertisement performance;

  • Track impressions and clicks;

  • Personalize advertisements;

  • Analyze audience statistics;

  • Improve future advertising campaigns.

These third parties are responsible for their own privacy practices.

7.3 Managing Your Cookie Preferences

Most web browsers allow you to control how cookies are used.

Depending on your browser, you can:

  • Accept all cookies;

  • Reject all cookies;

  • Delete existing cookies;

  • Receive a notification before a cookie is stored.

Please note that disabling cookies may affect the functionality of certain parts of the PAWLINA website, including the checkout process and customer account features.

Browser Help

For information about managing cookies in your browser, please consult your browser's official help documentation:

  • Microsoft Edge

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Opera

Instructions may vary depending on the version of your browser.

International Data Transfers

In most cases, your personal information is processed and stored within the European Economic Area (EEA) or in countries that provide an adequate level of data protection.

However, some of our trusted service providers may be located outside the European Union or the European Economic Area. When this occurs, certain personal information may be transferred to countries that may not have been recognized by the European Commission as providing an equivalent level of data protection.

Whenever such transfers occur, PAWLINA implements appropriate safeguards to ensure that your personal information remains protected in accordance with applicable data protection laws. These safeguards may include:

  • Standard Contractual Clauses (SCCs) approved by the European Commission;

  • Contractual commitments with our service providers;

  • Other legally recognized transfer mechanisms.

If you would like more information regarding international transfers of your personal data, you may contact us at:

contact@trypawlina.com

Security Measures

Protecting your personal information is a priority at PAWLINA.

We implement appropriate technical, administrative, and organizational security measures designed to protect your information against:

  • Unauthorized access;

  • Accidental loss;

  • Destruction;

  • Alteration;

  • Disclosure;

  • Misuse.

These measures are selected according to:

  • The nature of the personal information processed;

  • The risks associated with the processing;

  • Current technological standards;

  • Industry best practices;

  • Applicable legal requirements.

We regularly review and improve our security procedures to maintain an appropriate level of protection.

PCI DSS Compliance

Where payment card information is processed, PAWLINA works with payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS).

This internationally recognized security standard helps ensure that payment information is processed securely and reduces the risk of fraud or unauthorized access.

PAWLINA does not store your full payment card information on its own servers.

Automated Decision-Making & Profiling

Certain services offered by PAWLINA may rely on automated processing, including profiling, to improve security and customer experience.

Examples include:

  • Fraud detection;

  • Payment verification;

  • Eligibility for installment payment options;

  • Risk assessment for transactions.

These automated processes are necessary for entering into or performing the contract between you and PAWLINA and help us protect both our customers and our business.

The evaluation may consider factors such as:

  • Order value;

  • Purchase history;

  • Billing and shipping information;

  • Payment method;

  • Fraud indicators;

  • Customer profile.

If an automated assessment identifies a transaction as presenting an unacceptable level of risk, certain payment options (such as installment payments) may not be offered.

Whenever required by applicable law, you have the right to:

  • Request human review of an automated decision;

  • Express your point of view;

  • Challenge the outcome of an automated decision.

To exercise these rights, please contact us at:

contact@trypawlina.com

Changes to This Policy

PAWLINA reserves the right to update this Terms of Use & Privacy Policy at any time to reflect:

  • Changes in applicable laws and regulations;

  • New technologies;

  • Changes to our products or services;

  • Improvements to our privacy practices.

Whenever significant changes are made, the updated version will be published on this website with a revised effective date.

We encourage you to review this policy periodically to stay informed about how your personal information is collected, used, and protected.

Contact Us

If you have any questions regarding this Terms of Use & Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: contact@trypawlina.com

We will respond as quickly as possible and in accordance with applicable legal requirements.